Privacy Policy

Man With a Van New Cross Privacy Policy

This Privacy Policy explains how Man With a Van New Cross collects, uses, stores, and protects personal data of its customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man With a Van New Cross customers and prospective customers in the New Cross area and surrounding locations where our services are offered.

Who We Are

Man With a Van New Cross is a local service provider offering moving, transport, and related services. For the purposes of data protection law, Man With a Van New Cross is the data controller in relation to the personal data that we collect and process about you in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details: name, address, service address, billing address, and general location information in the New Cross area and nearby areas.

Communication details: information you provide when you contact us to request a quote, make a booking, or ask a question, including the content of messages you send to us and information you give us during calls or conversations.

Booking and service details: details of the services you request or book, dates and times, pick-up and drop-off locations, access information, and any special instructions related to your move or transport requirements.

Payment and transaction data: information relating to payments and invoices, such as amounts paid, payment method used, and transaction records. We do not store full payment card details if you pay by card; these are processed securely by our payment processors.

Technical and usage data: basic technical and usage data relating to your interactions with our website or online forms, such as approximate location, device type, and pages visited. This may be collected using cookies or similar technologies where applicable and in line with applicable law.

How We Collect Your Data

We collect personal data about you in a number of ways, including:

Directly from you when you contact us by phone, online form, or other communication method to request a quote, make a booking, or ask a question.

During the provision of our services, when you provide additional information relevant to the move or transport, or when we need to contact you in relation to your booking.

From third parties such as payment processors and, where relevant, booking platforms or comparison services you use to contact us, in which case they may share your contact and booking details with us.

Automatically through your use of our website, where technical and usage data may be collected.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. These bases include:

Contract: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, planning and carrying out moves, and handling payments.

Legal obligation: we process data where necessary to comply with legal and regulatory obligations, such as accounting, tax, and record-keeping requirements.

Legitimate interests: we process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, preventing fraud, and handling queries, complaints, or disputes.

Consent: in some cases we may rely on your consent, for example for certain types of optional communications or cookie-based analytics where legally required. Where we rely on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm bookings, and deliver our man and van services, including arranging logistics and contacting you about your booking.

To communicate with you about your booking, including confirmations, reminders, updates, and any service-related changes.

To manage payments, issue invoices, and keep necessary financial records.

To respond to enquiries, feedback, and complaints, and to provide customer support.

To manage and improve our services, website, and customer experience, including internal analysis and service planning.

To ensure security, prevent fraud or misuse of our services, and protect our legal rights.

To comply with legal and regulatory obligations and respond to lawful requests from public authorities.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with trusted third parties in order to provide our services and run our business effectively, including:

Service providers and processors who assist us with IT, website hosting, booking management, payment processing, and administrative support. These providers act as data processors and are only permitted to process your personal data on our instructions and in accordance with applicable data protection law.

Professional advisers such as accountants or legal advisers where necessary for our legitimate interests and legal obligations.

Public authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect our rights or the rights of others.

Where we use processors, we ensure that appropriate contracts are in place requiring them to implement suitable technical and organisational measures to protect your data and to process it only for specified purposes.

International Transfers

Where we rely on service providers located outside the United Kingdom or the European Economic Area, or where data may be stored or accessed from outside these areas, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or equivalent mechanisms.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, accounting, or reporting requirements.

In general, we retain:

Booking and service records for a period necessary to manage your booking, handle any queries or disputes, and comply with legal obligations.

Financial and transaction records for the periods required by tax and accounting laws.

Communication records for a limited period after your enquiry or service is completed in order to manage follow-up questions, feedback, or complaints.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be associated with you.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, and internal policies and procedures. While we take reasonable steps to protect your data, no system can be completely secure, and you should take care when sharing information with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: you can request confirmation of whether we process your personal data and receive a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction: you can ask us to restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or assess an objection you have raised.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds to continue.

Right to data portability: in certain situations, you can request that we provide your personal data to you or to a third party in a structured, commonly used, and machine-readable format.

Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or through the method you used to book our services. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all customers and prospective customers in the New Cross area and surrounding locations from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.